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Staff Directory

The IIAAR staff is here to help members access benefits and services,
and share their experience and expertise with you.


Contact any of us at 501-221-2444 or 800-221-3132.


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​​​​​Executive Vice President

Z. Lynn Zeno
Legislative [ Federal & State ]
Lobbyist
Company Relations
Member Advocacy




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Insurance Programs Manager
Debbie Ball, CISR
E&O Administrator
Social Media Marketing
Membership Dues & Payments
Young Agents Liaison

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ValIndv.jpgExecutive Assistant
Valerie Young
Receptionist
Jr. Golf
Office Depot Program

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vyoung@iiaar.org



WayneIndv.jpg Life & Health Director
Wayne Shearon
Staff Instructor
Life & Health Program Coordinator

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Director
Lisa Hanshew
Premium Finance
Accounts Receivable/Payable
Employee Benefits
Meetings & Events
Public Relations

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lhanshew@iiaar.org



Marla1.jpg Education Director
Marla Williams, CIC
Staff Instructor
Technical Advisor
National Alliance Liaison
CIC Coordinator
Classroom Rental Coordinator

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mwilliams@iiaar.org





kariindv.jpgMembership and Programs Manager
Kari McAfee, CISR
Member Communications & Marketing
Big "I" Markets
The Eagle Agency
RLI & In-Home Business
Trusted Choice Program
IIAA Website
Big "I" Magazine