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National Alliance CSR Award

About the Outstanding CSR of the Year Award


The OCSRY competition started in 1991 to honor customer service representatives and account managers who have made significant contributions to the insurance and risk management industry. The competition is sponsored by the Society of Certified Insurance Service Representatives (CISR) and the Society of Certified Insurance Counselors (CIC) -- proud member organizations of The National Alliance for Insurance Education and Research.

What's the deadline?

The competition deadline is May 1, 2021. Nominees must submit a completed entry form along with an essay to their licensed state association.

Who can nominate?

Anyone can make a nomination. You can even nominate yourself! Simply fill out and submit the Nomination Form. Once you have nominated someone, encourage them to write their essay and submit their entry.

Who can enter?

Anyone, regardless of affiliation or professional designation, whose primary duties center on insurance customer service, is eligible to enter. A CIC or CISR designation is not required. However, we recommend that candidates have a minimum of two years of industry experience and enough experience to share through their essays.

Eligible Candidates must:

  • Be insurance customer service representatives, account managers, or have primary responsibility for customer service duties
  • Submit a completed Entry Form that includes references, education/contribution/achievement information
  • Submit letters of recommendation from business/professional references.
  • Write a 500 to 1000-word essay on the following topic:

“2020 presented major challenges to the insurance industry and every insurance buyer in the

country. As clients re-evaluated their insurance coverages and carriers, agents quickly realized that

they couldn't rely on brand loyalty alone. Agents must also provide near perfect client experiences in

order to protect them and keep businesses thriving. Describe the biggest challenges your agency or

company and clients faced this past year and what three service strategies you employed to

overcome them and continue delivering incredible experiences to your clients.”

Award Information

Nominees compete at state level to become one of five finalists. The national winner is announced in late July or August. Individuals who nominate the national winner receive a $1,000 cash award.

State Winners
  • National Recognition
  • Advancement to National Competition
  • Framed Certificate

  • $500 Cash Award
  • National Recognition
  • Gold and Garnet Pin

National Award Winner
  • $3,000 Cash Award
  • National Recognition
  • Gold and Diamond Pin

Submission Forms

Nominate an Outstanding CSR: Arkansas OCSRY Nom Form.pdf

Please send nominations to Big I Arkansas by mailing your form to 5000 Northshore Drive, North Little Rock, AR 72118, or by emailing your form to Participants  will receive their entry form and further details upon their nomination.