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Designation Programs


Sharpen your edge and stand out from the crowd. Certified Insurance Counselors (CIC) are recognized for their expertise and commitment to the industry.icon-cic-lrg.jpg

The Independent Insurance Agents of Arkansas is proud to serve at the state licensee for The National Alliance program of Certified Insurance Counselor. The CIC designation signifies a high level of professional education and a commitment to a course of continuing education. Persons who earn the CIC designation have indicated they recognize the need for practical insurance education through their careers as insurance professionals. 

The CIC designation is earned by attending five three-day institutes including Life & Health, Commercial Property, Commercial Casualty, Personal Lines and Agency management. At the conclusion of each institute, a rigorous examination must be passed.

Once the designation is obtained, CICs must attend at least one institute a year to meet the update requirement.



  • Insurance Company Operations

  • Commercial Casualty

  • Commercial Multi-line

  • Personal Lines

  • Life and Health






The Certified Insurance Service Representative (CISR) designation empowers outstanding individuals to provide exceptional account management and customer service.


The Independent Insurance Agents of Arkansas Association is proud to serve as the state licensee for The National Alliance Certified Insurance Service Representative program.
The CISR Program is a nationally recognized designation program designed to serve the practical needs of customer service representatives, newly licensed producers, company personnel, and those who wish to refresh their product knowledge.

There are a total of nine one-day courses that focus on understanding exposures and coverage. A comprehensive one-hour exam follows each course.  Anyone may attend the classes without taking the exam; however, if you wish to earn the CISR designation, you must pass at least five of the nine courses.
Once the CISR designation is earned, CISRs must attend one CISR seminar per year to meet the update requirement.

courses available

  • Personal lines Miscellaneous

  • insuring Personal Residential property

  • insuring personal Auto exposures

  • Life & Health Essentials

  • Commercial Casualty I

  • Commercial Casualty II

  • Elements of Risk Management

  • Agency Operations

  • Insuring Commercial Property



For questions contact: Diane Powers, CIC, or Alyssa Chunn.